A Tale of Three Surveys

Three community input surveys about library usage, needs, and desires are currently available online; two are specific to the new Northtown Library, and one is addressed to all library users.

The LEARN Survey
LEARN is the West Ridge coalition that was formed because the community was unable to secure a new library even though the existing library is woefully out of date. LEARN obtained 2,500 signatures on a petition for a new library and presented that petition to the alderman. In February 2017, LEARN launched its online survey, asking West Ridge residents about how they use the library and what they’d like to see improved, added, and eliminated from current services.

Nearly 400 people have responded so far. Not surprisingly, 67% of respondents requested an increase in library hours, with the same number seeing improvement in library offerings as critical. The numbers also indicate widespread support (more than 50% of respondents) for a variety of children’s programming, including arts and crafts; materials that reflect the uncommon diversity of the 50th Ward; computer and technology improvements; and creating a children’s reading area.

Strong needs for more parking and for bicycle racks were also expressed.

Respondents listed as first priorities large-print books, improved technology, an outdoor reading area, Braille books and talking books and movies, separate areas for children and teens so they don’t disturb adult patrons, programs that would bridge age and cultural gaps, more new books, and better-trained staff and librarians.

Many users felt that a wider selection of books was most important, while others stressed the need for a wider variety of children’s books, ESL programming, Arabic-language books, and a dog-friendly area for special reading programs.

The LEARN survey is ongoing.

The Chicago Coalition of Friends of the Library Groups
An exciting new citywide coalition comprised of all the City’s Friends of the Library groups, this organization is the brainchild of Kang Chiu, longtime president of the Friends of the Rogers Park Library. Kang’s leadership led to the creation of the “new” Rogers Park Library on Clark Street at Farwell Avenue; that building replaced a library as outmoded as Northtown’s. The vision for the Coalition of Friends is to help organize Friends groups throughout the City and create a cooperative environment through which such groups could work together on areas of common interest and support one another through partnerships and experience-sharing. The Coalition of Friends’ groups survey was launched in January 2017.

So far, more than 675 responses have been submitted, with 97% of respondents indicating they used the library; more than 95% have library cards. Nearly 50% said they use the Sulzer Library, the Harold Washington Library, and the Library Web site in addition to branch libraries, with more than 70% stating that they use the library on a weekly or monthly basis. An equal number say their visits last an hour or less, but a quarter of all library users say they stay two to four hours per visit.

While at the library, more than half of respondents say they read books and magazines or request holds for library materials. Roughly one-third of all library users request help finding materials, and nearly as many use the free wi-fi service. More than 20% of visitors are attending community meetings or attending workshops and seminars. More than 15% of library users are there to use the free computers, the copiers or scanners, or the audio-visual materials. Almost as many come to the library for children’s story times, to participate in reading or discussion groups, or to attend musical or theatrical performances. Ten percent of users can be found in the study rooms or attending meet-ups for hobbies or using digital content.

Most library users indicated in this survey that they would like to have more books and magazines available, more workshops to continue lifelong learning, more book discussion groups, and, as with the LEARN survey, longer hours. Other users suggested more workshops on health and financial planning as well as homework help.

Most respondents wanted to see library hours increased to 9 a.m. to 9 p.m. Monday through Friday, and 9 a.m. to 5 p.m. on Saturday and Sunday. More than half of all respondents said they would use the library more if it were open longer hours.

Finally, more than half of all respondents would join a Friends of the Library group if one were available.

The Coalition of Friends’ survey is active through the end of April.

Alderman Silverstein’s Survey
The alderman released her survey March 17. She describes the response as “fantastic” but has not released any details yet.

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3 thoughts on “A Tale of Three Surveys

  1. First I would to say that you are doing great work for the ward. Without you I would have a yuge gap in my knowledge base as it concerns the ward. As far as the library goes, I’m not totally sold on the location but it is what it is at this point. I only hope decision makers take a field trip to Skokie’s library. Sure it’s enormous but it is also a quality place, my sanctuary to quietly do my grad studies on the weekends. I’m guessing they won’t. Still a little vision would be nice. An area for teens would be great, as would a kid space. IF they had a basement the community would have a natural meeting space but I doubt that for some reason. Thanks again.

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    • Thank you for your comments! I haven’t checked out Skokie’s library yet, but I did visit the new one in Chinatown, which I found noisy and designed too much like a Starbucks, and Edgewater, which also has terrible acoustics. The teen lounge at Edgewater is outside the adult reading room and, unfortunately, has a TV set to blasting. I do like the small study rooms at Edgewater, but the days of quiet reading at the library are gone forever. BTW: Later today Follies will contain a page tracking the history and progress of the new Northtown library. Thanks much for writing.

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  2. I would encourage all three groups to sit down together and share each of their surveys to work out a comprehensive, community approach to planning and building our new library. Then I would appreciate sharing that information at a community meeting. Thank you for all of your work.

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